Returns & Exchanges
At Mountain Equipment, we want you to be fully satisfied with your gear, which is why we offer a 30-day return policy on all unworn apparel and equipment in original packaging. Whether the fit isn't right or you've changed your mind, we make the exchange process as ruggedly simple as possible.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided by the portal and securely attach it to your original shipping box.
Drop Off Package
Deliver your package to any authorized carrier location; ensure all original tags are attached to the garments to avoid processing delays.
Receive Refund or Exchange
Once our warehouse inspects the items, your refund will be issued to the original payment method or your exchange gear will be dispatched within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing